Note to Employees: Keep Your Customers Out of It!

Sometimes employees can back themselves into corners. Sometimes they start digging a hole and just can’t stop themselves, even when just being nice and quiet would be the best way to preserve their job.

So, you just reached the boiling point at work and need to let off some steam with your spouse? My advice would be to take that call offsite. Go for a walk, drive somewhere, but whatever you do, don’t scream profanity about your boss on your cell phone at work where others can hear you.

So, you didn’t take my advice above? When you get a call from HR investigating the incident (because it WILL come), I advise you to throw yourself on your sword and profess a love of your job and a willingness to change. I can’t guarantee it will save your job, but it puts you in a much better light than trying to deny what others have attested to seeing and hearing.

Now, if by chance you get to keep your job, the next part is really important….

Remember to contact those customers who you told you were going to be fired and request that they NOT send the e-mail to your boss lambasting the Company for firing you. It just seems to paint you in a non-professional light.

Honestly, I know that customer service is becoming less and less common throughout industry. I want to poke my eyes out every time I have to attempt to find a human at the end of an automated phone system. However, it is completely inappropriate to take your dirty laundry to your customers’ doorsteps. It does a disservice to them, a disservice to your Company and it paints you as an opportunist whose loyalty is now severely in question.

Just a word to the wise.

ZW
http://www.azmobilehr.com/